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LFH Butterfly Cottage

Janet And Richard

LFH Butterfly Cottage

Studio
1 koupelna
Studio
1 koupelna
HOME HIGHLIGHTS
Výborná zkušenost s procesem příjezdu100 % nedávných hostů této nabídky ubytování hodnotí proces příjezdu a ubytování 5 hvězdičkami.
Janet And Richard je Superhost (superhostitelem)Superhosts (superhostitelé) jsou zkušení hostitelé s vysokým hodnocením, kteří si dávají záležet na tom, aby hosté pobyt užili.

Our place is close to restaurants and dining, family-friendly activities, (like the Dallas Arboretum) and public transport. You’ll love our place because of the ambiance, the outdoors space, and the neighborhood. Our place is good for couples, solo adventurers, and furry friends (pets).

Vybavení

Kuchyň
Wifi
Parkování na pozemku v ceně
Sušička
Pracovní plocha pro notebook
Pračka

Pravidla domu

Nekouřit
Večírky nebo akce zakázány
Nebezpečné nebo nevhodné pro děti (0-12 let)
Čas příjezdu je kdykoliv po 15:00
Odjezd do 00:00

Dostupnost

Přesnost
Komunikace
Čistota
Lokalita
Příjezd
Hodnota
Greg - Uživatelský profil
Greg
Červen 2018
Great place and great hospitality!
Susan - Uživatelský profil
Susan
Červen 2018
Great location in a quiet neighborhood.
Kimberly - Uživatelský profil
Kimberly
Červen 2018
The perfect getaway for nature lovers and natural light enthusiasts! The sky lights in the room are a wonderful touch. The place is surrounded in beautiful nature and gorgeous gardens, so there are some insects and mosquitoes - understandable! Tip - don’t leave door open and br…
Denise - Uživatelský profil
Denise
Květen 2018
I stayed in the butterfly cottage for three months. This length of time turned out to be a mistake. The room is surrounded by a gorgeous garden and the neighborhood is absolutely awesome. When I checked in I noticed some issues with cleanliness. The shower curtain liner was brown…
Janet And Richard - Uživatelský profil
Odpověď od uživatele Janet And Richard:
Over a three month stay, some wrinkles are likely to develop between a guest and a host. As Super Hosts, we felt it extremely important to address each issue in the above review from former guest Denise. Here are our responses to our guest’s specific issues. •CLEANLINESS I stayed in the butterfly cottage for three months. This length of time turned out to be a mistake. The room is surrounded by a gorgeous garden and the neighborhood is absolutely awesome. When I checked in I noticed some issues with cleanliness. The shower curtain liner was brown, the toilet had some things growing inside, and the dishes were put up as though clean, but upon further inspection they were really dirty. •The room hadn't had the AC running so it was extremely hot and there was a heavy smell of mildew that remained for my entire stay. In response: All of the cottage was cleaned professionally prior to Denise’s booking. The shower curtain liner was new. There was a prior issue with a ceiling leak and that had been repaired months prior to Denise’s arrival and also checked for mildew, which was non-existent. •FLEAS Eventually my dog got fleas from the yard and I was accused of causing the flea problem, despite the whole neighborhood being infested. In response to FLEA issue: Denise reported to me that her dog had fleas. I stated the necessity to have the cottage sprayed and treated professionally. Denise was emailed a list of requirements from Barret Pest Control that were needed to be completed prior to the treatment. Barret Pest Control came immediately to fog the cottage for fleas. Denise needed to vacate the premises for 4 hours. She contacted Air BnB and was provided with accommodations. •CAT They keep a cat in an adjacent room and she cries pretty constantly. In response to CAT issue: We fostered a stray cat temporarily that stayed in a separate building next to the cottage. Quoting an email from Denise, “I'm all settled in here and thoroughly enjoying your absolutely lovely home and neighborhood. I was curious to know if I can access the kitty house next door since I think it was pictured online and saw your new beautiful tabby mix cat mewing at me yesterday.” Initially my hosts were very friendly and honestly for most of my stay this remained true, but there were a few instances where my host snapped at me, made an offensive comment, and/or lashed out for no apparent reason. •PERSONAL FAVORS and INTENSE CLEANING I was asked to do personal favors for my hosts and treated somewhat like an employee being ordered to do things. They had me do intense cleaning with ridiculously inadequate tools, despite my having paid three cleaning fees that were never refunded. In response to PERSONAL FAVOR issue: Knowing that Denise was not working and looking for a job, we offered her an opportunity to pet sit (for pay) on a weekend that we were going away. We did not go away after all. Denise did not do any personal favors for us. The only incident related to cleaning was in regard to a large area rug. Denise indicated that her Pit Bull had diarrhea on the rug. The odor was strong and the rug had not been properly cleaned. I requested Denise to take the rug outside on the deck where it could be hosed down and treated with oxy cleaner for carpets and pet odor, which I had provided. . Then, it could dry in the sun. •SHRUBS AND SPRINKLER There were some practical issues like having to fight back a large shrub to access my car and every morning they use sprinklers, so you can't leave without getting soaked and have to wait for it to finish. In response to SHRUBS AND SPRINKLER issue: The shrubs were going to be trimmed and we were attempting to contact Denise to move her car in order to trim the hedges per Denise’s request. This is the only time she had her door knocked on. •DEMANDS TO MOVE CAR There are demands to move your car with no warning. Mostly they leave you alone, but to wards the end of my stay I was getting knocks on my door without warning and multiple phone calls a day. In response to MOVE CAR issue: Please see below emails that indicate requests to move car due to physical therapist parking in wrong spot. Also I appreciate your moving the car while we were getting our delivery thank you for doing that Mar 8, 2018 Hi Denise how are you this is Janette hope you’re having a good day if you could switch out your car to the other spot in the driveway that would be great then I can have my parking spot back when I get back from class in an hour thank you Mar 8, 2018 Yes you can go and see the kitty at any time her name is Bootsy she’s totally starved for affection she gets a lot of it but it’s never quite enough I know she’s very noisy I hope she’s not bothering you and would love to meet your sister thank you for asking about Richard he is doing well Mar 2, 2018 Don’t move it tonight just do it the next time you come in and just pull it up a little closer and I know you need space to get out by the bushes so that’s fine to the right I’m glad you’re settled in Mar 2, 2018 •UGLY PERSONAL COMMENTS The space is fine, the garden is truly gorgeous with a lovely little deck, but don't get involved with the hosts and don't stay more than a couple of months. I received some unwarranted ugly personal comments as I was packing up to checkout that still hurt my feelings. In response to UGLY PERSONAL COMMENTS: Denise had requested a yearlong stay when she would come back in July. Because she had not completed details related to our agreement about long term stay in a timely manner, the cottage was booked by another guest through November. Denise had lost her opportunity for the long term stay. All of these responses came as a result of her disappointment in our decision. One can read all other reviews indicating a positive experience and professional attitude of us as hosts. Email trails also indicate our reaching out to Denise regularly to insure that she was comfortable and had everything she needed. Richard and I are wondering if everything is OK we haven’t seen you for a while we also have an inquiry for April so if you want that space you’ll have to do that today or let us know when you can finalize. Mar 12, 2018 How is it going for you is there anything that you need. Also next time you park your car please pull it up closer to the house so we can back out more easily thank you Welcome back. Please let us know of anything you may need! Mar 31, 2018 Hello again, Janet and Richard! I can't wait to spend another month with you all. Those roses are HUGE are your garden is just breathtaking! I'm setting a reminder in my phone to give you all Eugene's pet fee on the first, but if for some reason it fails please don't hesitate to reach out again. Thank you all for everything and happy art fair! Apr 11, 2018 We wish we had had the opportunity to address concerns along the way. We are always open to feedback and happy to make any repairs as needed. Sincerely, Richard and Janet
Květen 2018
Sarah - Uživatelský profil
Sarah
Únor 2018
Janet and Richard’s place was perfect for a quick visit to Dallas! The place was comfy and clean, easy to access, just as described, and with very close access to the arboretum. Would definitely stay again.
Becky - Uživatelský profil
Becky
Únor 2018
Janet and Richard's home was very comfortable and a perfect get away for my work trip! would recommend.
Elizabeth - Uživatelský profil
Elizabeth
Listopad 2017
Janet is a wonderful lady and a great host. I feel very lucky to have met her. Richard is nice as well. Great couple and great place to lay your head to see Dallas!

S hostitelem Janet And Richard

Dallas, Texas, Spojené státyČlenem od: Červenec 2010
Janet And Richard - Uživatelský profil
31 hodnocení
Ověřeno
Janet And Richard je SuperhostitelemSuperhosts are experienced, highly rated hosts who are committed to providing great stays for guests.
We are Janet Ver and Richard Fine. We both are Consultants and Life Coaches in the wellness and human development field. We love nature and the outdoors. We kayak daily on our little White Rock Lake. Richard is a fitness trainer and has also taught kayaking. Janet teaches Psychol…
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