Dear Sylvain, thank you for taking theme to write a review. We are glad to know you enjoyed the great location of our flat. We are truly sorry that the hot water stopped working in one bathroom. We sent a technician to fix it as soon as you reported the issue to us, but he required an additional part that had to be special-ordered before we could repair it. We hope it did not cause too much of an inconvenience to you as the other bathroom remained functional. We do hope you'll be in touch for a future visit, we'd be glad to host you again and give you a special rate on your next stay.

Dear Karolina, thanks a lot for submitting a review. We are glad to know you found the location and communication to be a 5-start experience and hope you were able to do everything on your bucket list while in London. We are sorry if you felt the flat seemed more spacious or newer in the photos, as the photos were done by a professional photographer recommended to us by Airbnb. We do hope you will be in touch for your next trip to London as we have many flats to offer and there is surely one which meets your expectations in terms of location, size and amenities. You will benefit from a returning guest discount should you choose to reserve with us again. Best wishes until then!

Hi Fiona, thank you very much for your nice comments. We are glad you and your family were able to enjoy a nice stay in our flat and that the location worked out so well for you. There are stairs but we are always happy to assit you with the luggage and it does help ensure a peaceful stay as you mentioned. Please come back and visit again soon, you are always welcome.

Dear Jonathan, thank you for your review. We are glad to know you enjoyed the great central location in London. The late check in fee of 30€ only applies to check-ins after 19h00. Sometimes we have check-ins as late as midnight and it's difficult for us to maintain staff willing to do this. Therefore, it's not uncommon, at least in London, to ask for a fee to compensate our staff for this inconvenience. We are sorry if you missed this information as it is clearly indicated on the listing. We hope that this has not marred your overall impression of us and we would be grateful to be given another opportunity to host you and your family in the future as well as give you a discount.