Stefania has a comment about it would have been nice to meet the host personally when she arrived. I totally agree with this view, it would have been great if this could be done, however us running a multiple number of apartments, it is simply out of our capacity to meet all our guests personally when they arrive. We also find that the majority of our guests are very comfortable with checking in using a keybox, reliveing them of the potential stress by keeping an appointment with the host when aarriving in a new place. Further, it is also clearly stated in the ad for this apartment, that we operate with a keybox to secure our guests admission to the apartment. It seems therefore quite unfair that we are being rated three stars on checking in by Stefania, when we have delivered as promised regarding this part of her stay. If meeting the host when arriving was crucial to Stefania, she ought to have booked her stay by a host who is giving this service.