How unfortunate - on both sides. And saddening.
Sarah - yes it was pleasant meeting you, and I’m rather surprised by your reactions and low review. Which impact me negatively financially and undermine the huge amount of work it is to host Airbnb guests.
For example, every time a guest checks out, my assistant cleans the rooms thoroughly, including sweeping and disinfecting the floors, also the door handles and surfaces everywhere, plus the bed.
My intention is that not only will guests get to experience a bacterially cleaned room, but an energetically cleaned room also. I often use sage here - although I prefer frankincense - and I want each guest to have their own unique positive experience of their room and their time in Miami.
My overwhelming amount of five star reviews on this place suggest that most do.
Also, it’s been a lovely experience for me to know that many had exceptional experiences here and made wonderful friendships - some with me.
When you contacted me at 8.30pm - way outside regular business hours - I gamely got out of bed and left you the blanket that you requested. There could have been a much better situation - you could have contacted me at a more reasonable hour, told me the issue, and I could have suggested a foam addition for the bed for you. Even an air mattress, which you said you got at your friend’s place.
It’s true, two guests before you have felt that the sofa beds are too hard for them. One has a $9,000 bed.
I’m not sure that I’ve ever slept on a $9,000 bed but yes, if that’s what you’re used to, I would hope that a sofa bed is an inferior experience for you. Otherwise why pay so many more thousands of dollars more?
As to a sofa bed being an inferior experience to a futon - well, I really don’t know. My choice on these sofa beds was very much based on requirements of looking good; they’re from Milan, I think they look chic; and giving guests the choice - particularly interns at Larkin and students at UM, who are often my guests here - the choice of feeling like they had more of a studio room than a bedroom. And the additional space.
I think one of the issues here, and I’m not sure how/where to resolve it, is that some guests think - and perhaps the star system is misleading? - that Airbnb hosts are offering a hotel experience, with all the requisite staff.
No. We Airbnb hosts are often exhausted in our efforts to provide a unique and pleasurable experience for guests - whether we have assistants or not.
Good luck Sarah.