Dear Arben, thank you for taking the time to submit a review. We are sorry to hear you found the flat to be misrepresented. As indicated on the listing, and in the photos, the flat is over three floors, and there is no elevator. We have hosted many families with children in the apartment and no guest has ever raised the issue of security or safety for them or their family. We are sorry if you found it to be hazardous for your children. We do not advertise providing safety gates or other objects for children. If these were important amenities for you, we would suggest to inquire about this before making your reservation request. As indicated in your confirmation email, it is imperative to organize a check-in appointment in advance as there is no reception on-site. As you did not inform us of your arrival time, we came to meet you as quickly as we could once you told us you had arrived at the property.