Odpověď od uživatele Krista:
I am sincerely confused by your review as These are your words to me Lebo 'Thank you for already going beyond our expectations in terms of safety for the kids '
Jul 21, 2017" in response to my communications with you regarding efforts we were making to ensure safety for your children. "You are sooooo awwwsome!!! Thank you so much. My friends and my boyfriend are really excited to come, this will be their first trip to Botswana. We are really excited to stay with you!
Thank you for already going beyond our expectations in terms of safety for the kids
Jul 21, 2017" and I can find more complementary correspondence from you.
Your partner told me the happy news that you had become engaged. I continued to go over the top buying a table and 2 chairs so you could enjoy the outside front garden, placing a candle on the table as well as flowers. I set up the umbrella up stairs for you. I purchased roses and chrysanthemums to adorn the back garden, purchased a meal after discussing it with your partner, to surprise you with a romantic ambiance in the pool area and dinner for 2. He thought it would be a wonderful idea, as did your relative. It was at my expense. I see nothing rude or condescending about that behaviour.
I could have left the pool light....there are many lovely lights at the back by the pool....but I knew it would add to the romantic ambiance if I had it fixed. As you had become engaged, I was happy for you and did what I could to make it a happy and beautiful environment for you to celebrate that union within.
Your relative told me when to light the candles and when to bring the food! It is very unkind and ungrateful to say that I barge in when ever I felt like it all day long and treated you like children who needed constant supervision! This is not true.
Your reference to colour is insulting. I have close African friends from Kenya and from Botswana. I sponsor a Madala who is nothing to do with me simply because he is old and alone. I donate to the blind society in Botswana and give much to the community. I pay my staff double, if not triple what is required by law, give them cell phones and have staff that have been with me for 25 years and happily so. I have always assisted them when they have needed help with projects or family crises. I have not had any incidents with the labour office to contradict this fact.
This review that you left is damaging, unkind, unjust, insulting, grossly exaggerated and in many instances untrue.
When I met you you had already occupied the house for a week (I had been abroad) and you greeted me very happily like extremely satisfied guests.
I was away for the first part of your stay and upon my return I wanted to introduce myself & check that the newly appointed staff member, (who I had not had the opportunity to train), was doing a good job. I greeted you and Domo warmly and was like wise hugged and greeted by yourself and Domo. I was there briefly at the beginning to check the pool was clean and to show Anna how to maintain the pool. I noticed that the light was not working in the pool and arranged to have it fixed immediately.
Your partner brought to my attention that the shower rose was broken. Naturally it was not like that when I had left the property and was obviously of poor quality. I removed it and tried to fix it unsuccessfully, but the shower worked fine,(as approved by your partner) when the shower rose was off.
I entered the property to allow for the technician to fix the problem with the light which I did notify you that I would do.
The other time was to help with your complaint about the internet not working sufficiently. Internet is a problem in Botswana and I have paid for a system that is supposed to be able to provide excellent internet. I did my best to arrange for it to be rectified. All other guests have been delighted with the performance of the internet and the smart TV.
I had just arrived from overseas and wanted to assist as required of me. Your relative always praised my efforts and I have witness to that. I purchased additional furniture to place outside for your comfort, placed a candle and flowers on the new table outside. Purchased a hairdryer.
I purchased many flowers for the back for you, as your partner said that you had become engaged. I bought a high chair for your baby, security gate for the stairwell. Your partner said he thought it would be a lovely idea to surprise you with a romantic dinner to celebrate your engagement. Your relative agreed with me and called me to let me know when it would be a good time to light the candles and to bring the food which I had bought for you as a gift. Your partner had said that you liked mutton curry so I bought this together with snacks at my expense. None of what I did for you was rude, condescending, imposing or racist.
I did much above what is my duty as host, as I wished for you and your family to have the perfect stay.
When I am called to attend to a matter I entered the house. I am an extremely busy person who keeps to myself and would rather that I did not have to enter the house whilst there are guests in it. It is not my fault if I am called by your relative and you are unaware of it. I totally respect the privacy of my guests. That is why I never entered any of the bedrooms until Sunday prior to your departure as my cleaner was off duty.
I entered the room to make your bed, change linen and assist you as I knew you were leaving the next day and had a busy schedule. You had many visitors but whilst you were out much of the time. I was never rude nor unpleasant to you, your guests, or my staff, and have had no other reports of such behaviour from any other guest. Your relative constantly praised my attention to detail and willingness to help with the children including going in my car to purchase a cake for one of the children when she was crying that some other child had eaten her cake. I went way beyond the expectations of a host.
I was upset by the way that the house was left as it is new and was set up for a corporate let. All the photos of damages were legitimate and true and witnessed and verified and yet you chose to react in a hostile manner, denying everything. It is only that I entered the property to prepare it for an expected guest (who did not show) and found the sofa, was stained & scribbled on, I found the curtains to have pink stains on them, and the bench outside to have pink stains on them, the rugs to have food stains from the children. I asked Anna who said that this had occurred during your occupancy of the flat. I have children and when they were young some terrible things happened whilst I was occupying a property...such as my 3 year old using a permenant ink marker on the walls! I was horrified and approached the owner with immediate effect, purchased sand paper and paint and rectified the problem!....I do not understand why you placed so much objection to my claim! there were after all up to 5 children in the house! which is far from what Domo indicated in her initial enquiry.
To say that the wifi DID NOT WORK the whole time is unjust and totally inaccurate as the children were watching programmes on the smart TV daily. There are areas of the house which have weak signal especially if there are up to 8 people on wifi at the same time as well as trying to watch TV which is dependent on the internet. To say that all the rooms had "HUGE bugs in every room????? implying that it is dirty and infested is also an unfair and grossly exaggerated statement! The house is 2 months old, spotless, newly furnished, newly plumbed and is pretty spotless. Insects will fly in periodically, as in any country and this is out of our control, however if you kept windows and doors closed at night you may just hear a mosquito or a beetle that may have flown in when the door was open.
I do not know where your aggression comes from but it is damaging to the listing and is extremely unfair. Pests and trash? trash was removed daily by Anna. I did not come in and out ALL DAY LONG!. It is really unkind to make such statements. The house is set up for 6 people. At times there were up to 11 people there. This was often when you and your partner were out. This makes cleaning and removing trash more than a once daily requirement. My staff obliged.
Regarding communications I have always been polite from the first moments of our communications. Feedback is important and constructive Lebo, but speaking untruths or exaggerating is hateful.
There is nothing funny about being called out of a shower to attend to a guests requirement either. I made a joke of it to actually make the person who called for my attention feel less embarrassed. Enough said and I wish I did not have to write so much but when so much has been said that is untrue it is my duty to set things straight.