We did have some problems with the check-in which was rectified after a couple of hours whilst guests joined their friends in the pub (we happily paid for). We arrived within 15 minutes, stored the luggage, called an emergency locksmith and put x2 crates of extra cold beers in fridge for their return.
The lead guest Sean was clearly extremely upset and very rude and after a couple of drinks (on return from the pub) the intimidation escalated - even though we did everything to help.
A couple of members of the group apologised for his over-reactive behaviour.
Unfortunately on the first night there was a burst water pipe which interrupted the stay (we asked the owner to help, he was there within the hour)
A plumber isolated the problem and the excess water was cleaned up.
I did not want to be threatened and spoken to abusively again so at this point I wanted all my interaction to be via AirBnB.
Working with AirBnB we sent Sean several messages and left him voicemails. He did not respond to any of our messages regarding re-housing so we had to assume the guests were happy to complete their stay.
After leaving the owner found a plate of sick, deliberate damage to the hot-tub, non-compliance with house rules, and 2 missing items.
Sean requested a full refund which AirBnB quoted as very unfair and suggested 50% off for 1 night of the stay - which was settled.
I would not recommend this guest.