I am really sorry to hear about all you said. I wasn’t available Cos I was away in USA but I did provide a caretaker to help with your needs. Regarding the size of the flat, the picture is as described. Seeing underpants on the road isn’t something that should concern me as my only concern is my room. My room was quite tidy before you checked in as I already had it cleaned (as for the oven, that is for personal use and not available to guest, hence didn’t expect it to be used). The bedsheet provided was the normal one used for guest and it was properly dry cleaned prior to your visit. Not being able to locate the house hasn’t been a problem before, as the postcode directs anyone straight to the front of the house. I like giving guest their privacy hence most times I am away from the flat and arrange for the key to be picked up. Thanks for your feedback anyway.