Very sad that you had a bad experience, we always strive to make sure our visitors enjoy their stay with us. There is always someone to welcome our guests in for the first night, and where you plan to come in late (especially it being the first day) it is always good to communicate earlier. By the time you got there it was unfortunately too late and the caretaker had gone to bed (it was past midnight), and with you not initially identifying yourself with the security guards, It was pretty hard for them to let you in without getting a confirmation first (we take security very seriously). Once you eventually identified yourself and the caretaker confirmed you were given access to the premises. Apologies about the soap as well, there were several boxes of new soaps available but the cleaning lady had forgotten to replace the one in the bathroom. We hope that we will one day get an opportunity to host you again, and that the experience will be better!