Andrea... thank you for taking the time to write us a review. Even though we are there every few months, since we live a little more than four hours away, we do also rely on our guests and cleaning crew to keep us informed of how the place is doing. When our guests have communicated any concerns during their stay, we have made every effort to ensure the issue was resolved, including driving down on the Fourth of July to repair an appliance. These condos were built in the 70's and reflect the living style of that time. We've owned the condo for only 8 months and are contemplating some updates as time allows. We understand it's not perfect, however, up to this point many of our guests have expressed their appreciation for the use of our place. In addition, this is the first we have heard anything about a musty/moldy smell. We are going to be there next week and will certainly address the situation. Regarding the check-out procedures, we clearly illustrate those on our listing. These are appropriate for a condo stay and agreeably, differ substantially from a hotel experience. Thank you for visiting our place and again, we appreciate your feedback.