Thank you for your feedback and we really appreciate it.
I am sorry you had these issues during your stay. Regarding the check in, there were unfortunately some unforeseen delays with our colleague meeting you. They tried their best to reach you on time but sometimes the Underground and public transport in London has unexpected closures or delays. Regarding the TV, we troubleshooted the issues with you over the phone as well as on the Airbnb message thread. We sent a member of our team over who made sure the TVs were working and confirmed all was in working order, so I am a bit confused on how you are still claiming the TV wasn't functional. We made you aware of the shower issue at check in and explained that the taps were hard to use and should not be forced. We instead explained how to use it correctly without the danger of damaging it. Unfortunately it was then damaged during your stay and even though we had made you aware of the shower issue we still offered compensation as a gesture of goodwill. I am sorry you feel it wasn't enough. I want to highlight the shower condition was also clearly listed on our Airbnb profile and it still is.