A quick perusal of the Haven's profile reveal that: it is located at the edge of a forested area; offers one a feeling of being in touch with nature; does not have air condition; has hot water, washer, dryer, internet, safe and secure parking and other basic amenities.
Mr. Damian Clayton expressed his dissatisfaction with the Haven to my manager. If this was taken in its own light it would have been quite troubling to me. However all my guests so far have expressed their satisfaction and even delight with the ambiance of the Haven.
It is obvious that Mr. Clayton did not take the time to look at the profile for the Haven, in his tirade he even got the pricing wrong. The very first picture on the Haven's profile shows a garden, so one knows right away this is a nature place. I guess once one takes the time to peruse the Haven's profile, one would know what type of place it is and not confuse it with a sterile environment.
I am thankful that the guests who take the time to look at what is offered continue to book, continue to enjoy what is offered and continue to leave great reviews