Good Moning Ofelia, thank you for staying with us. We are glad that you enjoyed the service of our staff.
We apologize that you felt uncomfortable when your husband was asked to put his feet down the chair. It is just that we try to make the best out of our hotel to make everybody feel good and give a good image. Some people might not like to see that.
Once again, we never meant to offend you, and he even apologize to your husband the minute he asked him to put his feet down.
We are sorry that this misunderstanding make you feel uncomfortable, and that you took it personal. We want only but provide a good service, treat everybody right and with the respect everybody deserve.
Thank you for coming to FRIOHOT, and we hope that you can come back soon and stay again with us!
FRIOHOT HOTELS & RESTAURANTS