I have to say that I am very surprised about this review and feedback and a bit sad as well since it is the first time that someone wasn’t satisfied with the service provided and I am putting a lot of effort to make the stay as comfortable as possible for each individual person.
I also believe that every kind of problem can be solved with communication, though unfortunately Jonathan and his girlfriend didn’t mention a single word about there dissatisfaction for the whole amount of their stay, otherwise I would have been happy to help out and we definitely could have found a solution. (So next time please just let me know if something is not to your liking.)
Concerning the critic, of course I always provide freshly washed sheets and towels for every guest, with washing sheets for several times though it can occur that there remain or build up stains, since it’s loosing the color – I could have provided you with different sheets anytime though if you would have let me known that you didn’t like those particular ones.
I don’t know what you mean by “there was a sponge and dirty towel in the kitchen”. Maybe you meant the cleaning-cloth for drying the dishes? Though since I am changing those every single week they couldn’t have been so dirty so I don’t know exactly what you meant.
As you pointed out and it is written in the description of the place as well, the kitchen and bathroom have to be shared with me, yes. So if you say I came in the middle of the night and played loud music for one hour I am first of all wondering how this might have occurred and I think it is a bit misleading because I was sneaking into the flat, as I always do it if I return late from work – I’m working in the film industry, so the nature of my work involves very unorthodox hours, since there can be a lot of night work or/and late hours as well – taking my shower and then withdrawing to my rooms, which are not part of the flat. I am staying in a completely different part of the house, in a separated Souterrain, so there are no adjoining walls were a translation of sound could have occurred. So my guess can only be that you heard something over the yard and the open windows, I am usually watching a film or documentary to go to bed but since I am trying to fall asleep with it, it is definitely not so loud that people in other flats can hear it through the thick walls.
In any case, if it in the end, however it occurred, was that which caused the disturbance I am very sorry about it, it never has happened before with any one and I would have turned it down or closed the window immediately if I would have known that I was disturbing you, so again, for the next time you maybe should just communicate about the things that disturb you and there will always be a solution, at least I for my part will always try to find one ;)