Hi Bea, I'm sorry you felt we were unapproachable but if you had communicated these issues with either of us, they could have been rectified. Indeed we were busy getting the move put away so maybe it was all a matter of bad timing. I would have even refunded your stay for the day as your 'common areas' argument is more than fair and accurate. To the noise and light, we have Marpac Dohm Elite white noise machines for our light sleepers. The open space is a perk that allows guests to view out into the loft's common areas so there's not too much we can do about that apart from implementing our Midnight to 9AM Quiet Hours. The overhead lights are on a timer which is off during those hours- timer can be adjusted or overridden so this all boils down to communication. The alert we received from Airbnb told us that you weren't aware of our having a cat. At any rate, we hope you enjoyed your stay in NYC. Safe travels!