Arriona does not communicate well and probably didn't understand how to book properly. First, she asked us why do we have 2 listings for the same home (website clearly states 1 bedroom or two bedrooms listings with a link for each). We explained it to her anyway and gave her both prices minus the cleaning fee (this must have confused her, so she chose the wrong one). Second, she arrived after 9pm (which is fine) and we already gave her the code to get in before she even arrived, but claimed that it didn't work. We called and texted her to make sure that she was doing it right or to give her a second code, but no reply. Minutes later, miraculously the code must of worked but she didn't tell us that she was in the house until she noticed that one of the bedrooms was locked. She claimed to have paid for 2 rooms but her reservation clearly states one (1) guest (imagine that). Both my sister and I tried reaching out to her to try to accommodate her by subtracting a little bit off her price, but guess what? NO REPLY. We called and texted, but nothing. A simple conversation with someone and things usually works out. Third, either her or the friend, clearly read the "NO SMOKING INSIDE" sign; and guess what happened? He or she DECIDED TO SMOKE INSIDE THE HOUSE. I guess it should of read "NO SMOKING WEED INSIDE THE HOUSE". It took 3 days for the smell to be gone Other than that, they did keep the house clean.