Ok. Thanks a lot for the low notes, friends. Right now some answers:
1. The bathroom was very new 2 month ago when we started to recive the people. And right now it functions perfect, I really don't understand what you mean when write "some repairs" because right now I have for me bathroom worse that for my clients.
2. Of course we can have some language barrier because I cant speak perfect all languages in the world. And Gloria will not speak English because she is 74 years old! BUT you was understand everything about rooms, bathroom, breakfast etc. This is really important and everything other is important just for your head. And your group had the girl which speak Spanish. I don't understand what things you needed more in our communication.
3. About the keys (THIS IS VERY IMPORTANT!!!!): When you had some problem with close the room it was just because YOU pot the bags between the door and the wall. Look, for old lady with 74 years old it's not a problem to open or close the doors, and for yang man it was "difficult".
Look, maybe you didn't like the check-out at 11 o'clock? But it's so because next guest have the right make check-in at 12 o'clock and nothing more. Anyway I wish you to have a good trip about Europe.