We appreciate your Review Lorena however it caused me to go back into the Website to verify some information as it relates to your sentiments and the stream of correspondence we sent to you.
Apologies for just responding as I was out of office in Bali traveling to Australia when I emailed you on April 25th and informed you that I was traveling & the different time zones & just returned home a few days ago.
Not only does our published Airbnb listing indicate that we have a 4.5 Star rating (out of 5), 66 Photographs (that were taken with my cell phone), advises you of all the amenities & photographs around our property & Bermuda but we have received 8.7 (out of 10) Guest Review Awards for 2016 & 2017.
You had a choice of 3 other accommodations we offer on this property 'Harbour Ocean View' Studio Suite King bed, Kitchenette, our 'Loquat Garden' Studio Apartment King bed, sleeper couch, Full size kitchen, or our newest addition, our ‘Sea View’ One-bedroom Apartment with King Bed, sleeper couch & Kitchenette & a 15 x 20 living-room. As they are larger and more amenities they are at a priced higher than the one you chose. The photo of the KITCHENETTE (2 burner stove, sink & fridge is what was photographed, described & offered in the 'Pompano Flats Ocean View' Studio Suite for $155 a night & NO TAXES (a savings of more than 24%).
I'm not sure how much information or additional photographs you wanted us to provide, but Airbnb's records will verify this email we sent to you.
The only thing our guest share is.... our views as ALL of our accommodations are Private. No sharing. Private patio, Private entrance, Private Bathroom etc.
We invite you to view our website: (Website hidden by Airbnb) to familiarize yourself with our properties. Our address is 3 Pompano Lane, Southampton, SB03.
Your accommodation 'Pompano Flats Ocean View' Studio Suite is located at the western side of the property; therefore, we recommend you ask your Taxi operator to drive all the way down the driveway & enter through the 2 PINK pillars. Entrance is the first set of glass sliding doors.
We highly recommend pre-arranged Taxi service to our property approximately $60 with a stop to the grocery store, so don't forget to stop on the way up from the airport. Contact any of the following Taxi Operators who are familiar with our property 72 hours in advance to book your transportation & advise us the name of your driver; once you leave the Arrivals hall is where they will greet you.
Mr. Jason Dill (Phone number hidden by Airbnb) email: (Email hidden by Airbnb)
Mr. Kevin Bailey (Phone number hidden by Airbnb) email: (Email hidden by Airbnb)
Mr. Rudy Bailey (Phone number hidden by Airbnb) email: (Email hidden by Airbnb)
Mrs. Edwina Lambert (Phone number hidden by Airbnb)
Renting a moped? Book your reservation at least 72 hours in advance with either: Elbow Beach Cycles: (Phone number hidden by Airbnb) (Website hidden by Airbnb) Beta Cycles: (Phone number hidden by Airbnb) (Email hidden by Airbnb)
If you haven't already done so, it is imperative that you advise us no less than 72 hours in advance of your flight details: Flight Name & Arrival time so we know what time to expect you at our property. In the event we are at work or not available when you arrive, your accommodation will be left unlocked & the key can be found on your Welcome desk. There you will also find a plethora of Tourist Information, your Registration & Rental Agreement for you to complete, accompanied with your Security Deposit envelope for you to place your $125 CASH Security Deposit (in exact change please, which is refundable the day of departure). You are required to present both to us the day of arrival.
'Pink House', 'Pink Beaches', 'Pink Buses & azure water, we invite you to come for ‘a taste of Bermuda’. For years tourist have been captivated by our charm. Known for our cleanliness & Bermudian hospitality, which is reflected in our numerous favorable accolades.
Your vacation is our lifestyle & your host who works in Corporate Hospitality is not only knowledgeable & globally inspired, but is also an Official Blue Flag & Certified Tourism Ambassador dedicated to enhancing your unforgettable experience to share with family & friends thus evoking your return.
Air-conditioned, self-catering cozy efficiency apartments offered at 'Incomparable Extremely Generous Rates'. Benefits & savings of having your own kitchenette to cook in & dine al fresco on your private patio as we provide you with an alternative if staying at a hotel is not an option.
Your home away from home is equipped with all the amenities, tastefully decorated with private en-suite bathrooms, private entrance, private patio & our private garden to read, relax & escape to the serenity of yoga in our secluded get-away, just minutes away from beaches, Royal Naval Dockyard & tourist conveniences.
A reminder about our ‘Island Life’…. we don’t have, lions, tigers, bears or snakes…. but in Bermuda’s sub-tropical climate you will find local island critters & our tree frogs that will serenade you to sleep that you don’t need to fear.
Watch the sunrise & sunset from either our 'Pompano Flats Ocean View' Studio Suite, 'Harbour Ocean View' Studio Suite or our 'Loquat Garden' Studio Apartment or our newest addition, our ‘Sea View’ One-bedroom Apartment with kitchenette & a 15 x 20 living-room.
Only 4-minute ride to the Grocery store, Rockaway Ferry, Railway Trail, Vesey Nature Reserve, Whale Bay Beach.
10 minutes to the Reefs Resort, Gibb’s Hill Lighthouse, Fairmont Hotel, Henry VIII Restaurant, Horseshoe Bay Beach.
25 minutes to the City of Hamilton, 40 minutes to Crystal Caves, Tom Moore’s Jungle, L. F. Wade International Airport
45 minutes to St. George’s, Tobacco Bay Beach & Clearwater Beach, to name a few!
Our property is family owned & operated & is not right in the center of the island, but we wouldn't want to be; as we have the best of both worlds, breathtaking landscapes, phenomenal views of the Harbour & South Shore's Atlantic Ocean.
Situated on Port Royal Golf Course, former home of the PGA, nestled in Pompano Beach Estate immersed in peace & quiet where you can embrace spectacular vistas. An 18-hole course designed by Robert Trent is ranked amongst the world’s best public golf courses by Golf Digest and named Bermuda’s finest course by the New York Times.
After your round of golf, dine at their Bella Vista Restaurant or only a 5-minute walk from our property is Pompano Beach Resort, offering 3 restaurants, Night Club, Spa & Water Sports Center.
Located in the Parish of Warwick is our ‘Quaint’ 3-bedroom Bermuda cottage, which is walking distance to the grocery store, restaurants, beaches, bus stops, Darrell’s Wharf Ferry & only a 10-minute ride to the City of Hamilton.
Escape to what has been named the most magical destination on the planet as "Bermuda is another world" & You belong here with us!
So, come, put some pink sand between your toes & an island inspired libation in your hand & embrace the ambiance of Bermuda whilst enjoying our live local entertainment or savoring our local cuisine.
Imagine yourself being pampered, relaxed & worry free in ways you can't possibly begin to imagine with only minutes to the sea. Embrace our friendly people, culture, sub-tropical climate & paradise which is our most enduring attraction. Our priority is your satisfaction & as your concierge we pride ourselves on giving you personalized service, advice & attention to ensure your comfort & safety to make your vacation with us an unforgettable experience.
Sabrina & The Bermuda Connections Team are looking forward to being your host.
Office: (Phone number hidden by Airbnb) Cell: (Phone number hidden by Airbnb) Email: (Email hidden by Airbnb)
Feb 27, 2018
Lorena, we make every effort to satisfy our guest and offer incomparable extremely generous rates, but we know that everyone's expectation differs.
Our Guest Policy Handbook located on your desk requests that if you are not satisfied or have a concern to bring it to our attention immediately as you can appreciate, we are not mind readers & are not aware if not told.
Guest satisfaction is paramount to us & we invite you to return & stay with us again.
Sabrina & The Bermuda Connections Team