Here we go again. We take bad reviews very seriously, but this one has a "story" behind it. When Christina and I arrived at the boat to clean for our next guests (who were arriving in just a couple of hours) we found the boat to be in total disarray. The salon table was broken, the cushions in the main cabin were spread out all over the floor, the "front door" (the companionway boards) was "wide open", pillows were left on deck, and wooden trim was ripped from the walls of the boat. In short...we were shocked at the state of the boat. Have never seen it be left in such a condition. Christina and I were able to clean everything, temporarily fix the table, and get it ready for our next guests...but we immediately called AirBNB. I did not want to "open a case", but I have been in this situation before and I know that as soon as you bring up "damage" with a guest...things start to go crazy. So I called AirBNB, explained exactly what we found when we arrived on the boat (with my wife as a witness! On my birthday, no less!) and said that I wanted to lodge a complaint as a precaution, while I contacted the guest to give her 24 hours to explain the damage and the fact that she left the boat completely trashed.
As expected, the guest (who up until this point had not complained about anything at all...actually sent a message at 8 a.m. saying that they were leaving, and thank you!) immediately tried to "turn the tables (funny, after breaking our table)" and started listing things that were wrong with the boat. Mind you, there were ZERO complaints during her stay. This is exactly why when I find damage on the boat I give AirBNB notice, and then I give my guests the opportunity to work with me to solve it amicably. 99% of the time we have no problems, but here you have the classic example of someone who had no complaints during their stay, broke things and left the boat a disaster, and then when confronted with the damage (and complete lack of respect for the fact that you are staying in someone's "home", their private property...not a hotel) retaliated by leaving this review.
We have over 200 positive reviews, so I don't sweat this one. If you as a guest have any questions, please feel free to reach out to us and we are always here to help.