First of all, thank you for choosing us to stay.
On the other hand and before the fraudulent comments you make we have to answer your message point by point:
- The bond you knew was € 250 because it makes it very clear in airbnb conditions. You got more people than you had booked.
- The parking spaces as we told you belong to another owner, so we had to rent it for you. It also appears in airbnb conditions.
- If you had hot water, another thing is that you did not know how to use the shower. None of our previous clients has had a problem.
- The bed linen was changed when you requested it.
- The gym did not use it. The pool is heated, for the entire building.
- The mattresses as we told you arrived on Monday that you were still in the apartment. There were mattresses, sheets, a sofa bed and another new bed.
- In addition to all this, you put more people than you had paid and even then we gave you sheets and towels to make your experience pleasant.
- We have been in Sierra Nevada for a long time and all our comments are positive except yours.
En primer lugar gracias por elegirnos para alojarte.
Por otro lado y ante los comentarios fraudulentos que haces hemos de contestarte a tu mensaje punto por punto:
- La fianza sabias que era de 250€ porque lo pone muy claro en las condiciones de airbnb. Os metisteis más personas de las que habíais reservado.
- Las plazas de parking como te dijimos pertenecen a otro propietario, por lo que la tuvimos que alquilar para ti. También aparece en las condiciones de airbnb.