Nice try, Sheena. Here's the truth. Sheena seemed like a fine person when she booked. How sad that she chose to misrepresent the facts here. It is unfortunate that this happened to her and her visitors, but a substantial part of the blame falls on her. There were also multiple problems with Airbnb. I was hoping that Airbnb would swiftly address what actually happened with this booking, but they still have not. So, instead of these sentiments remaining private, I now have to spill them here publicly. First, weirdly, randomly, I stopped receiving updates of bookings from Airbnb. Shena's booking never made it into my calendar and I never received any reminders of her forthcoming visit. Airbnb and I are still researching how this happened. Because I did not get any notifications, I did not plan on any visitor during this past weekend. Had Sheena's visit shown up on my calendar, and had I received any notifications at all, I naturally would have had the home fully prepared. All would have been well. The place would have been totally ready, perfectly clean, per usual. I am a super host for a reason. Nevertheless, I have several backup systems should an email or other technical glitch happen or if Airbnb or (Hidden by Airbnb) fail in some way (by the way, this reservation also failed to synch on (Hidden by Airbnb) ). Guests have my direct cell phone number. Unfortunately, no one from Airbnb called me. They kept relying on email. And Shena had not read my protocol document in full. If she had, she would have clearly known that I use a nom de plume on Airbnb to protect my safety. As a result, she too failed to leave a message. She had the right number. She should have known she had the right number since that number was right there all over the Airbnb protocol document that she failed to properly read. I didn't even see that she called. I only happened to know of her situation so late in the day because I happened to check Airbnb through the website to see if there was an opening for a friend to stay who had contacted me late that night. In addition, an Airbnb glitch prevented me from responding to any texts from Sheena on my phone. Third, because Sheena failed to read the protocol document in full, she did not call or text any of my three emergency contacts, who would have quickly found a way to help her or reach me. If she had read the document, and called these contacts, we could have gotten the cleaning team over there lickety-split and all would have been well. Basically, she is describing a situation above in which there has been no cleaning team for a week. She is being VERY deceptive, however, in failing to note that she knew, once I explained all this to her, that it was due to an email glitch, failures on her part, and failures on Airbnb's part. She left all that out of her scathing and imbalanced review, leading one to think I deliberately had a messy place for her arrival. That is outrageous and false. There were multiple failures on her part and on Airbnb's part that flowed from an original tech failure. Lesson to visitors: do not rely on email. Take the extra step to call. Have Airbnb call. And reach out to my emergency contacts. Then there will be no problem, should some unforeseen mishap occur. As a host, Sheena should have known all of this. Again, I am very sorry for this inconvenience to her and her friends and family. But, the lack of ANY attempt to take proactive action on her part or to follow clearly outlined information in the protocol document means that there was no chance to quickly rectify the situation. She could have had a great visit to Omaha and to my home. Instead, she chose to unfairly disparage me. That is sad, wrong, and not in keeping with the helpful, understanding spirit of the Airbnb community.