Um, this calls for a little fact-checking. First of all Sanila booked the reservation for her husband and his friend for a weekend, as they told me when they arrived, for "football and beer". She never indicated this; there is a record of our email exchanges. I expected she would be attending with her husband. Secondly in three years of hosting I have never had to "monitor" my guests as I have never had a guest who was clearly drunk. I have had many wonderful guests consisting of groups of men or women- not families- attending football games or concerts who managed to have a few drinks and still behave responsibly in my home. The other reviews reflect this, I believe. My monitoring consisted of my warning the 32 year old friend who came home from the game clearly "under the influence" not to drive, after he invited a woman sitting on the stoop next door to go for a ride with him. As I have strict rules about guests not bringing others into apt. when he came back from his ride with her, the husband of Sanila left and I heard noises upstairs that sounded like more than one person. I went and knocked on the door. The friend didn't answer and instead went out the upper door to the porch with his beer. A responsible sober person would have simply answered the door and told me "No, I didn't bring anyone up here." Instead when he came down the stairs, he said I was (expletive ) crazy, and I was not his (expletive) mother. As for the damaged stove, Sanila's husband showed me how he had damaged the stove. The computerized control unit, covered with a touch display had been pushed inside the front part of the stove. Both he and I thought it was a simple matter of taking off the back of the stove and setting it back in place. Because I had no one to do this, I called an appliance service man. When he took off the back panel of the stove and inspected the control unit, he said " the hard plastic brackets holding the unit in place have been broken; the guy must have punched it to break the brackets holding the unit in place. The electronics were not damaged; the part was physically damaged, but the whole unit had to replaced. I ordered the part and have to pay for the initial service call, the part, and the follow-up call for installing the part for a total of $311. Again, a little fact-checking- the stove was in pristine condition and not already broken, as the husband told Sanila. My apt is always well-maintained. Guests like these are public relations nightmares for the company. For the record, these two men could not even follow the most basic of house rules, e.g. "lock the outside door when you enter or leave", and "take all your trash out to the bins when you leave " - something that in three years, every other guests have managed to do. A note to future guests : I admit that I have zero tolerance for irresponsible drunken behavior.