Pros: Driver was knowledgeable and kind, the actual tunnels themselves are interesting to see and the bus was comfortable and well air conditioned.

Cons: The description is not accurate. We did not receive the included food and tea. We were not taken to see the documentary (would have been a great intro to the tunnels), and we did not visit the rice paper workshop. Whilst this wasn’t a huge deal, some in our group seemed disappointed to miss out on things explicitly listed as included.
Additionally, we stopped three times on the way from HCM. We were taken to a tourist trap lacquer gift shop and made to wait there for 20 minutes, so the overall trip to Cu Chi was unnecessarily long.